PRIVACY POLICY

Effective Date: May 2026

Welcome to S Automations (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, AI automation services, chatbots, voice agents, SMS systems, and related technologies.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Business information
• Billing and payment information

AI & Communication Data

• User inputs
• Chatbot conversations
• AI voice call interactions
• SMS or messaging conversations
• Customer support communications

Technical Information

• IP address
• Browser type
• Device information
• Cookies and analytics data
• Website usage behavior

2. How We Use Your Information

We use collected information for purposes including:

• Providing AI automation services
• Operating chatbots and voice agents
• Improving AI models and workflows
• Customer support and communication
• Appointment scheduling
• Marketing and promotional campaigns
• Security and fraud prevention
• Legal and regulatory compliance

3. AI Data Handling & Automated Systems

Our services may use artificial intelligence technologies, including conversational AI, automation systems, and voice agents.

By interacting with our AI systems, you acknowledge that:

• Conversations may be processed by AI systems
• AI-generated responses may not always be fully accurate
• Certain interactions may be stored for service improvement and quality assurance
• Third-party AI providers may process data on our behalf

We do not intentionally use personally identifiable customer data to independently train proprietary AI models unless explicitly permitted.

Some third-party providers, including OpenAI, may process data under their own privacy policies.

4. Third-Party Services

We may use trusted third-party service providers, including:

• OpenAI
• GoHighLevel
• Twilio
• xAI

These providers may process, store, or manage information on our behalf in order to deliver services.

We encourage users to review the privacy policies of third-party providers directly.

5. Data Retention

We retain information for as long as necessary to:

• Provide our services
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request account deletion at any time.

6. Marketing Communications

We may send:

• Marketing emails
• SMS notifications
• Automated follow-up communications

You may opt out of marketing communications at any time by:

• Clicking unsubscribe links
• Replying STOP to SMS messages
• Contacting us directly

7. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Analytics tools
• Tracking technologies

These technologies help us:

• Improve website functionality
• Analyze traffic and performance
• Personalize user experiences
• Measure marketing effectiveness

Users may disable cookies through browser settings.

8. Data Security

We implement commercially reasonable security measures including:

• Encryption technologies
• Secure cloud infrastructure
• Access controls
• Authentication systems
• SSL-secured connections

However, no electronic transmission or storage system can be guaranteed 100% secure.

9. International Data Transfers

Our services operate primarily in the United States.

Information may be processed or stored on servers located outside your country, including cloud servers operated by third-party providers.

For users located in the European Economic Area (EEA), we take reasonable steps to ensure GDPR-compliant safeguards for international data transfers.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Opt out of marketing communications
• Request a copy of collected data

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

European users may have additional rights under the General Data Protection Regulation (GDPR).

11. Children’s Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take reasonable steps to delete it.

12. Payment Information

Payment information may be processed through secure third-party payment providers.

We do not directly store complete payment card information on our servers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Information

If you have questions, privacy requests, or data deletion requests, contact us at:

S Automations

Location:
Seattle, Washington, USA

Email:
[email protected]

Phone:
(206) 555-0198

15. California Privacy Notice (CCPA)

California residents may request:

• Disclosure of collected personal information
• Deletion of personal information
• Information about data sharing practices

We do not sell personal information.

To exercise your California privacy rights, contact us using the information above.

16. GDPR Notice for European Users

If you are located in the European Economic Area (EEA), our legal bases for processing may include:

• Consent
• Contract performance
• Legal obligations
• Legitimate business interests

You may contact us at any time to exercise your GDPR rights.

17. Consent

By using our website and services, you consent to this Privacy Policy and our data practices described herein.