TERMS OF SERVICE

Effective Date: May 2026

Welcome to S Automations (“Company,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of our website, AI automation services, software, voice agents, chatbots, CRM systems, appointment booking systems, SaaS products, APIs, and related technologies (collectively, the “Services”).

By accessing or using our Services, you agree to be legally bound by these Terms.

If you do not agree to these Terms, do not use our Services.

1. Eligibility

You must:

• Be at least 18 years old
• Have legal authority to enter into agreements
• Use the Services in compliance with all applicable laws

Our Services are available to both individuals and businesses worldwide unless prohibited by law.

2. Description of Services

We provide AI-powered business automation services including but not limited to:

• AI chatbots
• AI voice agents
• Appointment booking systems
• CRM automations
• AI consulting
• SaaS subscriptions
• Custom AI development
• Workflow automation systems
• Lead follow-up systems
• Google review automations

We may update, modify, improve, suspend, or discontinue Services at any time without prior notice.

3. Account Registration

You may be required to create an account to access certain Services.

You agree to:

• Provide accurate information
• Maintain the security of your credentials
• Be responsible for activities under your account

We reserve the right to suspend or terminate accounts that contain inaccurate, misleading, or fraudulent information.

4. Payment Terms

Billing Structure

Services may include:

• Monthly subscriptions
• One-time setup fees
• Custom invoicing agreements

Free Trials

We may offer free trials for selected Services.

Free trials may be modified or terminated at any time.

Refund Policy

All payments are non-refundable unless otherwise stated in writing.

Once work, onboarding, setup, or implementation has begun, refunds will not be issued.

Cancellation

Customers must provide at least thirty (30) days written notice prior to cancellation of recurring services.

Failure to provide notice may result in additional billing cycles.

5. Acceptable Use

You agree not to use the Services for:

• Illegal activities
• Fraudulent conduct
• Harassment or abuse
• Spam or unsolicited messaging
• Unauthorized data collection
• Distribution of malware or harmful code
• Violating intellectual property rights
• Circumventing platform limitations or security measures

We reserve the right to investigate and remove any prohibited usage.

6. AI-Specific Terms

AI Limitations

Our Services may use artificial intelligence systems and automated technologies.

You acknowledge and agree that:

• AI-generated responses may contain inaccuracies or errors
• AI outputs are not guaranteed to be accurate, complete, or reliable
• Users are solely responsible for reviewing and verifying AI-generated content before relying on it
• AI-generated outputs should not be solely relied upon for important decisions

AI Voice & Recording Disclosure

Certain Services may include:

• AI voice calls
• Call recordings
• SMS automation
• Conversational AI processing

By using these Services, you consent to such communications and processing.

Third-Party AI Providers

Our systems may rely on third-party providers including:

• OpenAI
• Twilio
• GoHighLevel
• xAI

We are not responsible for outages, failures, or inaccuracies caused by third-party providers.

7. Intellectual Property

Company Property

All software, branding, workflows, systems, designs, automation logic, content, and proprietary technologies provided by the Company remain our exclusive intellectual property unless otherwise agreed in writing.

Client Content

Clients retain ownership of content they submit to the Services.

AI Outputs

Unless otherwise stated in a separate agreement:

• Clients may use AI-generated outputs produced for them
• We retain ownership of underlying systems, prompts, workflows, and infrastructure

8. API Usage & Fair Use

Certain Services may include API access, automation capacity limits, or usage restrictions.

We reserve the right to:

• Limit usage
• Apply fair-use restrictions
• Restrict excessive automation activity
• Suspend abusive or resource-intensive usage

9. Beta Features

From time to time, we may provide experimental or beta features.

Beta features:

• May contain bugs or errors
• May be modified or removed at any time
• Are provided without warranties or guarantees

Use of beta features is at your own risk.

10. Third-Party Integrations

Our Services may integrate with third-party platforms and tools.

We are not responsible for:

• Third-party downtime
• API failures
• Data loss caused by external providers
• Third-party policy changes

11. Service Availability

We strive to maintain reliable Services but do not guarantee uninterrupted availability.

Services may occasionally experience:

• Downtime
• Maintenance interruptions
• Technical issues
• Third-party outages

No uptime guarantee is provided unless explicitly stated in a separate Service Level Agreement (SLA).

12. Suspension & Termination

We reserve the right to suspend or terminate accounts for:

• Non-payment
• Abuse or harassment
• Illegal activity
• Policy violations
• Security concerns
• Excessive or unauthorized usage

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY
• CONTINUOUS AVAILABILITY

We do not guarantee specific business results, revenue increases, or operational outcomes.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES
• INCIDENTAL DAMAGES
• LOST PROFITS
• LOST DATA
• BUSINESS INTERRUPTION
• CONSEQUENTIAL DAMAGES

15. Indemnification

You agree to defend, indemnify, and hold harmless S Automations and its affiliates from claims, damages, liabilities, losses, and expenses arising from:

• Your use of the Services
• Violation of these Terms
• Violation of laws or third-party rights

16. Governing Law

These Terms shall be governed by the laws of:

The State of Washington
United States of America

17. Privacy

Your use of the Services is also governed by our Privacy Policy.

18. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will become effective upon posting to our website.

19. Contact Information

S Automations

Seattle, Washington, USA

Email:
[email protected]

Phone:
(206) 555-0198

20. Entire Agreement

These Terms constitute the complete agreement between you and the Company regarding use of the Services and supersede any prior agreements or understandings.